The 360 Feedback process
provides the leader with confidential feedback from direct reports, superiors,
peers, and customers. This feedback helps the leader understand where he or she
is having positive impact and where there are opportunities to improve. With
the help of a feedback coach, the leader develops a plan of action focusing on
the areas that will reap the greatest benefits for the team and the leader.
Leaders are more
effective when they have a good understanding on how their leadership styles
influences the organization. Are they having the type of impact that propels
their teams to success or is their leadership style holding the teams back? In
addition, how they interact with their superiors, peers, customers, and direct
reports has a direct correlation on how successful they are in their roles.